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OPERATIONAL STATUS

/OPERATIONAL STATUS
OPERATIONAL STATUS 2018-04-17T19:27:47+00:00

Looks like Spectrum felt the pressure today. They eventually resolved all blocks and filters so everything is back to normal.  


PAST INCIDENTS

04/17/18 *****Please note***** Spectrum Internet Subscribers*****

Spectrum has started filtering streaming content to their customers. What this means is that StargateTV will not presently work on Spectrum Internet in Florida. This is beyond our control and not an issue with SGTV.  This is also a gross mishandling, and abuse of  power by a monopoly internet provider, and goes entirely against the current NET NEUTRALITY laws that are presently in place.  The same laws that the FCC voted to overturn, but is being met with great opposition and so far still in place. This is the exact reason why we need NET NEUTRALITY.  You have a couple options right now, if you are on Spectrum. #1 find a new Internet Provider. WOW and FRONTIER for this Area. Both are superior when it comes to price point and speeds. If you choose WOW, you can mention StargateTV when contacting our rep and receive hundreds in rebates and discounts. For WOW contact Miles Kovak at 727-612-1036. For Frontier visit www.frontier.com #2. If you are unfortunate enough to  be in an area that affords you nothing but Spectrum, you can use a VPN service to bypass their networks. There are many VPN services out there and we will be providing our own soon for 5 dollars a month additional charge.  #3 Unfortunately if you use the SP110 boxes there will be no way to install a VPN client and you will need VPN at your router Level. For this you will need to Purchase one of our custom configured wireless routers that will already be attached to our networks here. This will cost an additonal 125 dollars one time fee but will work for all devices on your network. The 5 dollar a month VPN subscription fee would still apply.  

04/12/18 Please note that until further notice the following channels may have been removed or will be experiencing service difficulties while licensing re-negotiations are taking place. 

CNN
CNN (SPANISH)
TBS
TCM
TCM(SPANISH)
CARTOON NETWORK
UK CARTOON NETWORK
BOOMERANG
TNT
TNT(SPANISH)
TRUTV
TRUTV(SPANISH)
HLN
GLITZ(SPANISH)
SPACE(SPANISH, 

04/11/18 10:11pm Live support chat module restored across the entire site again. 

04/11/18  9:00pm   We are currently experiencing and outage with our live support desk on the main web site. You can still access the support desk by visiting your account bu clicking [My Account] in the top right hand corner of the page. 

4/10/18 10:29 EDT. Service to all channels restored. Outage length less than 5 minutes. Sorry for any inconvenience. 

4/10/18 10:25 EDT. Channel outages being reported. Technicians are working to restore service to those channels now. 

3/18/2018System is fully operational again.

3/18/2018 – System upgrades in the process. There may be some outages. Please consider purchasing an HD antenna.

 02/17/2018 Connection Issues certain blocks of channels are down. Resolved – We’re not aware of any further connection issues at this time.

02/17/2018 6, 12:38 EDT Monitoring – We’ve identified the cause of the connection issues and we’ve rolled out a fix. We’ll continue to monitor as we investigate further.